Refund policy

Draft, last updated November 2026.

LookMaker photos are digital and are made for you as soon as you pay, so all sales are final and we do not offer refunds for change of mind, dislike of the results, or unsatisfactory selfies. Instead, we fix problems with the options below.

1. Free redo

Every look you buy includes one free redo if you aren't happy with the result.

2. Failed or rejected looks

If a look fails our automatic quality check, you don't pay for it: we add a free look credit to your account.

3. Payment errors

The only cases where we return money are when you were charged more than once for the same order, or you were charged and your order could not be delivered and we can't fix it. Contact us within 7 days at the contact details in the footer with the email you signed up with and your payment reference.

4. How refunds are paid

Where a refund applies, it goes back to the original payment method through Razorpay. Your bank usually takes 5–7 working days to show it.